Your guarantees
Returns and refunds
Our books are made to measure, for your family and no one else. That changes the logic of returns, and we want to be transparent about it from the start.
Last updated: 5 July 2026
This English version is provided for convenience. In the event of any discrepancy, the French version prevails.
At a glance
| Situation | What applies |
|---|---|
| Digital book, before validation | Refundable within 14 days |
| Digital book, after validation | Non-refundable, content supplied |
| Subscription | Cancellable any time, started month not refunded |
| Printed book, before production | Cancellable and refundable |
| Printed book, after production has begun | Non-refundable |
| Defective or damaged printed book | Reprinted and reshipped free of charge |
The principle
Every Piklo book is a personalised good, made from the characters and information you entrust to us. As such, it cannot be put back on sale or reused. That’s why, as the French Consumer Code provides for personalised goods, the right of withdrawal no longer applies once the good has been supplied or put into production. That said, as long as the good has not been supplied, you remain free to cancel.
Digital book
As long as you have not validated your book from your personal area, you can request its cancellation and be fully refunded, within fourteen days of purchase.
As soon as you validate your book, you request its immediate and complete supply. As the personalised content is then delivered to you, it is no longer refundable. This validation step is precisely there to give you time to re-read your book before receiving it for good.
Subscription
The subscription has no commitment. You can cancel it at any time from your personal area, in a few clicks. Cancellation takes effect at the end of the month already paid for, and you keep access to the books generated during that period. The started month is not refunded, because the corresponding books have been made available to you.
Printed book
As long as your order has not been sent to print, you can cancel it and be refunded. Once production has begun, as the book is printed especially for you, it is no longer refundable.
If your book arrives damaged or defective
This is the case where we act without question. If your printed book arrives damaged, has a printing defect or a manufacturing error, contact us at bonjour@piklostudio.com with a photo of the problem. We’ll start a new print and reship a new copy free of charge. You have nothing to return and no costs to pay upfront.
This guarantee covers manufacturing defects and damage that occurred in transit. It does not cover a result you had validated and that matches what you were shown before ordering, nor dissatisfaction linked to the quality of the photographs you provided.
Finally, if the parcel is returned because of an incorrect or incomplete delivery address that you entered, a new shipment may be charged to you.
How to contact us
For any request to cancel, refund or report a defect, write to us at bonjour@piklostudio.com. We’ll reply as soon as possible.